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Customer Service

IMPORTANT NOTE:

Please place orders by December 10 to ensure delivery by Christmas. Due to the heavy volume of orders during the holidays, we cannot promise a specific delivery date via Standard or Express delivery .

Store and Office Hours

Monday thru Friday from 9:00 AM to  5:00 PM CST
Open Saturdays during November and December
Closed Sundays

Order By Phone

Toll Free 1-800-328-5848
Houston 713-464-5848

Order By Mail or Fax

Click here to download our printable order form. Print, complete the form and mail it to the address provided on the order form. You may also print and fax the form to the fax number provided on the form.

Catalogs

Please email us or call 1-800-328-5848 for a catalog of all our fine Texas treats.

Delivery Information

We ship via UPS and USPS to the 48 continental states and via USPS to Hawaii, Alaska, Puerto Rico, Virgin Islands and Canada. See the chart below for standard shipping charges and additional amounts required for express delivery and areas outside the continental USA. Weekends are not included when calculating express delivery. We no longer offer 3-Day delivery.

STANDARD (per address)
Product Total Add S&H
Under $20.00 $8.95
$20.01 to $35.00 $9.95
$35.01 to $45.00 $10.95
$45.01 to $60.00 $11.95
$60.01 to $75.00 $13.95
$75.01 to $100.00 $14.95
$100.01 to $125.00 $16.95
$125.01 to $150.00 $18.95
Over $155.00 14 % of Total

EXPRESS & OTHER CHARGES (per address):
2-Day Air – 175%
Next Day Air – 375%
Canada – 175%
APO & FPO Boxes – $7.50
AK, HI, PR, VI – $12.00

Orders to Texas addresses will have 8.25% sales tax added to both product costs and shipping costs.

Substitutions & Perishable Items

Occasionally a substitute of equal or greater value may be required to complete an order so that your gift will arrive on time. Some decorative packaging may vary slightly from that pictured. During the months of May through September, gift packages normally containing chocolate items will be substituted with fudge or pralines. Chocolate items, excluding fudge, are shipped from October 1 through April 30 only due to hot weather. Pralines have a shorter shelf life than any of our other products and are best if eaten within two weeks.

Corporate Orders

Everyone loves our glazed pecans and when you give them as a gift, you’ll receive the accolades for sending one of the best tasting gifts your friends and associates have ever received!

Simply send us your gift list typed or printed legibly, making sure all the addresses are current, correct and include zip codes, company names and apartment or suite numbers.

Gift lists via email in spreadsheet form (preferably Excel) will help us process your orders more efficiently.

Please include a cover sheet or order form with your name, address, phone number, fax or email address, payment information and the number of orders attached.

Indicate the gift items desired and the message to be included on the gift cards or include your personal cards.

Our Guarantee

We are absolutely confident that you’ll love our popular southern style candies. We use only premium quality ingredients, beginning with top grade mammoth pecan halves grown right here in Texas. All of our fine products are guaranteed to be fresh and delicious. If not, we’ll promptly replace the item or courteously give you a credit or refund.

Order Toll Free: 1-800-328-5848
1155 Brittmoore, Suite C
Houston, Texas 77043

candymaker@sweettasteoftexas.com